Privacy Policy

Effective Date: 25 May 2026

Umbrella Digital (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name and surname
Email address
Phone number
Company name and job title
Physical address

Technical Information

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website addresses

Project Information

Details about your digital requirements
Project specifications and goals
Any other information you choose to share with us

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process quotes, proposals and project requests
Deliver our services (website development, mobile apps, UX/UI design, hosting, consulting and software sourcing)
Send important updates about your project or our services
Improve our website, services and user experience
Comply with legal obligations

3. Legal Basis for Processing (POPIA Compliance)

As a South African company, Umbrella Digital complies with the Protection of Personal Information Act (POPIA). We process your personal information only when:

You have given consent for specific purposes
Processing is necessary to perform a contract with you
Processing is required to comply with legal obligations
Processing is necessary for our legitimate business interests

4. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our website or delivering services (e.g., hosting providers, payment gateways, email services). These parties are contractually obligated to protect your information.
Legal Requirements: If required by law or to protect our rights, property or safety.
Business Transfers: In the event of a merger, acquisition or sale of assets.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information is typically retained for [e.g., 5 years] after project completion for warranty and support purposes.

7. Your Rights (Under POPIA)

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to the processing of your information for certain purposes
Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details in Section 11 below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device. You can set your browser to refuse cookies, but some website features may not function properly as a result.

We use cookies for:

Essential website functionality
Analytics and performance tracking (e.g., Google Analytics)
Understanding user behaviour to improve our site

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us at:

Umbrella Digital

Email: info@umbrelladigital.co.za
Phone: +27 87 265 2791

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes indicates your acceptance of the updated policy.

Umbrella Digital – Your digital partner. Your privacy matters.